Terms and Conditions

1. Introduction and Agreement to Terms

These Terms govern your access to and use of GarageDesk CRM ("GarageDesk", "we", "us", or "our"), available at garagedeskcrm.com and associated subdomains.

If you are registering on behalf of a business entity (such as an automotive workshop, service center, or garage network), you represent and warrant that you have full legal authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use GarageDesk CRM.

2. Description of Services

GarageDesk CRM provides cloud-based workshop management software tailored for automotive repair shops and garages. Key features of the platform include:

• Digital job cards and estimate management
• GST-compliant invoicing and billing with CGST/SGST tax calculations
• Spare parts inventory management and stock tracking
• Customer contact profiles and vehicle service histories
• Multi-branch garage administration from a unified login
• Role-based access permissions for owners, administrators, managers, receptionists, and technicians
• Transactional customer communications (including WhatsApp job updates and receipts)
• Reporting, audit logging, and data exports

3. Account Registration, Roles, and Security

To access the service, you must register an account and configure your workshop details. You agree to provide accurate, complete, and current information during registration.

Garage accounts operate under role-based access control. Garage owners are responsible for managing member invitations and role assignments within their workshop. You are solely responsible for maintaining the confidentiality of login credentials and for all activities occurring under your garage's accounts. You must promptly notify GarageDesk of any unauthorized use or security breach.

4. Subscription Plans, 7-Day Free Trial, and Billing

GarageDesk CRM is offered on a subscription model (Starter, Growth, Scale) with monthly and discounted annual billing cycles:

• 7-Day Free Trial: New workshops may access the service under a 7-day free trial without setup fees. At the end of the trial period, an active subscription is required to maintain full operational access.
• Billing and Invoicing: Subscription payments are billed in advance on a recurring monthly or annual basis in Indian Rupees (INR) via our payment gateway partner, Razorpay.
• Plan Quotas: Each subscription tier includes designated quotas for workshop branches, monthly jobs, and team members. Any overage charges or additional branch activations are billed in accordance with the published pricing rates.

5. Cancellation and Refund Policy

Workshops may cancel their subscription at any time directly through the account settings panel. There are no cancellation fees or penalties.

Upon cancellation, your subscription will remain active until the end of your current paid billing period. Because subscriptions are paid in advance and services are made available immediately, we do not provide prorated refunds for partial billing cycles unless required by applicable law.

6. Garage and Customer Data Ownership

Your Data Remains Yours: As between you and GarageDesk, you retain complete ownership of all customer records, vehicle details, service histories, inventory catalogues, and financial data inputted into your workshop account.

GarageDesk will never sell, rent, or commercialize your garage's customer lists or business data. Garage owners maintain the right to export complete workshop records in standard spreadsheet formats at any time.

You represent that you have obtained all necessary consents from your workshop customers to input their contact details and vehicle records into GarageDesk CRM for repair and invoicing purposes.

7. Acceptable Use Policy

You agree not to:

• Use the platform for any unlawful, deceptive, or fraudulent purpose.
• Attempt to reverse-engineer, decompile, or copy the source code or proprietary architecture of GarageDesk CRM.
• Circumvent or attempt to circumvent authentication, security mechanisms, or tenant isolation measures.
• Transmit viruses, malware, or malicious code through the platform.
• Interfere with or disrupt the integrity or performance of the software or infrastructure.

8. Intellectual Property

All rights, title, and interest in and to the GarageDesk CRM software, user interface, brand assets, logos, and documentation are and will remain the exclusive property of GarageDesk and its licensors.

9. Service Availability and Backups

We strive to maintain high availability and reliability for our cloud services. However, GarageDesk CRM is provided on an "as is" and "as available" basis. We may occasionally perform scheduled maintenance, upgrades, or emergency repairs. Automated database backups are maintained to protect against data loss.

10. Limitation of Liability

To the maximum extent permitted by applicable law, GarageDesk, its directors, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the service.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

12. Contact Us

If you have any questions, feedback, or concerns regarding these Terms and Conditions, please contact us at:

GarageDesk CRM Support
Email: support@garagedeskcrm.com
Website: garagedeskcrm.com